Our standard order delivery times are as follows:

• Photo & 2D Products (Photo/Still Shots, Drone Photos, 2D Floor Plans, and Photo Plot Lines): 2 Days (Excluding Holidays)
• Video Products: 2 Days (Excluding Sundays & Custom Orders)
• Drone Video Products: 2 Days (Excluding Sundays & Custom Orders)
• 3D Products (YouTube 360, Zillow 3D & Matterport): 2 Days
• Standard Virtual Staging: 1 Day
• Designer Virtual Staging: 2 Days

Our Next Day Rush is $25 and guarantees all non-video products back The Next Day by 5pm.

We also offer Next Day Video Rushes for $50 more with Video Production pre-approval.

Orders rescheduled due to inclement weather are exempt from cancellation fees. Please contact us promptly if weather conditions may affect your appointment so we can assist with rescheduling.

We understand that plans can change, and we aim to accommodate our clients as much as possible. Below is our policy regarding cancellations and reschedules:

Same-Day Reschedules or Cancellations:

• A $50 cancellation fee applies to orders rescheduled or canceled on the same day as the appointment unless the change is due to inclement weather.

Cancellations Within 24 Hours of the Appointment:

• Orders canceled within 24 hours of the scheduled appointment will incur a $50 cancellation fee.

If the Photographer Has Already Arrived at the Property:

• If the photographer arrives at the property and the appointment is canceled at that time, a $50 travel fee may be charged.

If you need to reschedule or cancel your appointment, please contact us as soon as possible to avoid these fees. We’re here to help and can work with you to find a suitable solution.

For photoshoots, we offer Blue Sky Enhancements to replace overcast skies with clear, vibrant skies—just $2 per image!

If you’d like to add this service, please contact Showcase Photographers or let your photographer know when placing your order.

Follow these steps to upload your media to NTREIS:

1. Log in to NTREIS

• Visit www.ntreis.net and log in using your username and password.

2. Locate Your Listing

• Search for your listing by MLS number and navigate to the Add/Edit Media section.

3. Open Media Manager

• Click the Media Manager button to access the media upload tools.

4. Upload Photos

• Look for an Upload Photos or Add Photos button near the top of the page and click it.
• A window will pop up, prompting you to select the images you want to upload.

5. Prepare Your Photos

• Before logging into NTREIS, ensure you’ve downloaded and unzipped the Low-Resolution Images from your Showcase Delivery email (Showcase Pickup Page).

6. Select and Upload Your Photos

• Navigate to the Low Res folder you downloaded from Showcase, select the images, and click Add (or Upload).
• The photos will now be successfully uploaded to your listing.

7. Set Your Primary Photo

• Once your images are uploaded, you’ll see them displayed in the Media Manager. Drag the desired photo into the first slot to set it as your Primary Photo (Thumbnail Image). This will be the first image viewers see.

8. Add Your Virtual Tour Slideshow

• If your order includes a Virtual Tour Slideshow (provided when no video products are ordered):
  • Stay in the Media Manager and locate the Add Links option at the top of the page.
  • Copy the required Virtual Tour link (Branded and Non-Branded versions are available) from your Showcase Order Pickup Page.
  • Paste the link into the designated field.

9. Need Assistance?

• If you encounter any issues, feel free to contact us at (615) 205-0552. We’re happy to help!

To grant access to your YouTube channel using Permissions, follow these steps:

1. Go to studio.youtube.com.
2. On the left-hand menu, click Settings.
3. Select Permissions from the options.
4. Click Invite and enter the email address provided by Showcase Photographers.
5. Under Access, choose the appropriate role for the person from the dropdown menu.
6. Click Done to save your changes.

Once permissions are granted, Showcase Photographers will be able to upload content directly to your channel.

Downloading a .zip file:
When downloading a .zip file from our platform:

1. Click the download link provided.
2. Save the file to a location on your computer that’s easy to find, such as your Downloads folder or desktop.

If you experience issues downloading the file:

• Ensure your internet connection is stable.
• Check your browser’s download settings to confirm the file is not being blocked.
• Clear your browser cache and try again.

On Windows:
Downloading and opening a .zip file on Windows is simple using the "Extract All" feature. This process keeps the original .zip file intact while extracting its contents to a location of your choice.

Steps:

1. Right-click the .zip folder and select Extract All.
2. Choose the destination folder where you’d like the extracted files to appear. For convenience, you can select the desktop, but avoid storing files there permanently to keep your desktop organized.
3. Click Extract, and your files will appear in the selected location.

On macOS:
Opening .zip files on a Mac is even easier. Simply double-click the .zip file, and the uncompressed contents will appear in the same directory as the original .zip file.

Additional Tips:

• If you encounter any issues extracting files, ensure you have enough storage space on your device.
• For corrupted or incomplete downloads, try downloading the file again or contact our support team for assistance.

You can easily view your past orders and invoices by logging into your Agent Portal.

1. Visit https://showcasetalk.com/agent.
2. Enter your Phone Number and PIN Number, then click Submit.
   • If you’re unsure of your PIN, contact Showcase via text, call, or email to request it. We can also update your account with a PIN of your choice.
3. Once logged in, your Order History page will be displayed, along with the invoices associated with each order.

Need to update your account information?
Click the Cog Wheel in the top left corner of the screen to make changes.

Here's the process to submit a purchase order:

1. Fill out the purchase order form.
2. Obtain the necessary approvals from your manager or department head.
3. Submit the approved purchase order to the procurement team.

We have a library of customer presentation templates within the Sales & Marketing section of our knowledge base.